What is it like to fly Aeromexico?

In-flight entertainment system on Aeromexico
In-flight entertainment system on Aeromexico

When booking flights to and from Mexico, you might fly Aeromexico. 

We began our trip to Huatulco, Mexico (which entailed a change of planes and carriers in Mexico City) by boarding Aeromexico Flight 405 at JFK Airport in New York.

The boarding area for our flight in Terminal 1 was clean, pleasant and surprisingly uncrowded. Except for pay-for-your own snack and drinks from nearby kiosks, the wide leather seats and spaciousness were reminiscent of a VIP lounge. There were ample electrical outlets nearby to power up cell phones or laptops.

About Aeromexico

Aeromexico is the largest Mexican carrier. It is a member of the Sky Team global alliance that includes 19 other airlines, including Delta. Based in Mexico City, it flies to 78 destinations across the Americas, Europe and East Asia. 

Living Room (as its called in the trade) 

We flew a Boeing 737-800 with 160 seats, paying an additional $40 per person for a new cabin category called Aeromexico AM Plus, a premium economy section that promises extra legroom. (The seats are available on flights to Cancun, Chicago, Lima, New York, San Francisco, Washington DC, and Monterrey, Mexico.)

Although our seats (8E and 8F) were towards the front of the plane, we didn’t notice much difference in legroom compared to other seats in the rows behind us. Except for first-class, all rows had three seats on each side of the aisle.

According to advertisements, the new class of service (which began in April 2013) offers an extra 4″ of legroom in the first three rows in the Economy Class cabin, additional seatback tilt, and leather headrests. Also, AM Plus passengers receive priority boarding and deplaning, use of Premier airport check-in counters, and baggage identification tags. Don’t ask me why our seats were in the eighth row.

Pre-boarding was a nice perk because we didn’t have to worry about finding space for our carry-ons. We did check-in quickly at Kennedy but we arrived so early that the airport was nearly empty anyway.

Food and Service 

The bilingual crew was courteous and friendly. Breakfast was a choice of pan Frances (French toast) or huevos (eggs) accompanied by a side of tater tots. Neither dish was much better than a breakfast at McDonald’s.   

Entertainment and Technology 

The plane had a decent seatback entertainment system with a USB port for charging gadgets. Although there were many children and families on the flight (because it was summer), they were happily engaged in electronic games or the younger ones, watching Dora the Explorer.

Bottom Line

The flight was reasonably comfortable, and we took off and arrived safely on time—which is most important. Thus, I would have rated it as an excellent flight experience except when I went to the lavatory toward the end of the 4+ hour flight and found it overflowing with garbage and toilet paper strewn on the floor. You could blame the passengers but it was evident that no flight attendant had peeked in for hours.

For more information, including routes, see the Aeromexico website (which can be viewed in Spanish and English).

This is one of a series of posts about my experiences on new-to-me airlines. Surely, each flight is different but it’s always helpful to get general impressions of what to expect before you fly. If you fly Aeromexico and have a very different experience, please feel free to comment below. 

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One Comment

  1. Thanks for the post! I was nervous about booking with AeroMexico since I hadn’t heard of them before.

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